FAQ

CAN I CANCEL MY ORDER?

When you place an order, your shipping information is immediately sent to our warehouse system. Due to the difficulty and confusion that requests for cancellations cause, there isn't anything we can do once the order is placed. All sales are final.

WHEN WILL MY ORDER SHIP?

All orders typically ship within 24 to 48 hours. Our fulfilment team works around the clock to make sure your package gets to you as fast as possible.

DO YOU ACCEPT RETURNS?

All sales are final. We stand by our products and guarantee your order will be free of manufacturer defects. If there happens to be an issue with your order, please contact us at info@crossthatstitch.com and we will handle it in a timely manner. To better assist you, please be sure to include your order number in the subject line.